Security and Privacy

The Institut Philippe-Pinel de Montréal (IPPM) and its constituents contributing to this Web site are subject to federal and provincial laws regarding the protection of personal information, namely the Personal Information Protection and Electronic Documents Act and an Act Respecting the Protection of Personal Information in the Private Sector.

The IPPM takes all issues surrounding confidentiality seriously and takes the necessary measures to ensure these laws are respected.

This policy applies to all on-line services provided by the Institut Philippe-Pinel de Montréal and its constituents, such as the payment of event registration fees, software or specialized material purchases, or on-line donations.

Privacy protection

Any personal information disclosed to the Institut Philippe-Pinel de Montréal and its payment partner is confidential; only the personnel authorized to respond to requests for which personal information has been given have access to this data.

Under no circumstances will this information be made public, sold or communicated to a third party without your consent, except to ensure that you receive the service to which you have subscribed or to comply with a ruling of the Court.

"Personal information" refers to any information that you have provided voluntarily and that allows us to identify you.

Any personal information collected from you and stored on our site is used solely to respond to on-line inquiries you may have regarding products and services.


The Institut Philippe-Pinel de Montréal adheres to very rigorous and very strict security standards.

All precautions have been taken to ensure that any personal information you transmit to us through secure areas is protected against any error, loss or unauthorized access. Transactions reach data centres over the Internet by means of a highly secure SSL protocol.
The acronym SSL stands for Secure Sockets Layer and is a protocol that encrypts exchanged data and ensures server authentication. It also ensures that exchanged data can only be decrypted by authorized parties.

Transactions are recorded in the computers of a secured data processing centre. Only a few managers from the data processing centre have access to these computers. Our payment partners use specialized fire walls and other security measures to block unauthorized access to their computers.


Refund policy

For software
No reimbursement is given for software. Buyers must ascertain beforehand that their operating systems meet the software's requirements.

Registration fees for activities
Registration fees may be partially reimbursed according to set percentages and within the time frames established upon activity registration.

NB: Transactions are made in Canadian dollars (CAN$).

Contact the Webmaster if you have any problems or inquiries.